Privacy Policy
Effective Date: [15-Jan-2026]
Introduction
GreenCross Healthcare is committed to protecting your privacy and handling personal information in a responsible and secure manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the collection and use of personal information as outlined in this policy.
Who We Are
GreenCross Healthcare is an Australian digital healthcare service providing access to general health advice and medical certificates for short-term health needs. If you have questions about this Privacy Policy or how your information is handled, you can contact us using the details provided at the end of this document.
What Information We Collect
We may collect the following types of personal information:
a) Personal Identification Information
- Name
- Email address
- Phone number
- State or location
b) Health Information
- Information related to short-term health concerns provided during interactions
- Information required to issue medical certificates
Health information is considered sensitive information under Australian law and is handled with a higher level of care and protection.
c) Employer Verification Information
- Information required to verify the authenticity of a medical certificate when an employer contacts us
d) Website & Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via standard website analytics, if applicable)
How We Collect Personal Information
We collect personal information in the following ways:
- When you contact us via email, phone, or website forms
- When you request services or support
- When employers contact us to verify medical certificates
- When you interact with our website
Where possible, we collect information directly from you.
Why We Collect Personal Information
We collect and use personal information for the following purposes:
- To provide healthcare services and support
- To issue and verify medical certificates
- To respond to enquiries and support requests
- To communicate with users and employers
- To meet legal and regulatory obligations
- To improve our services and website functionality
We only collect information that is reasonably necessary for these purposes.
Use of Health Information
Health information is collected and used only within the professional scope of qualified Australian healthcare professionals.
Health information is:
- Used solely for providing appropriate support and services
- Not used for marketing purposes
- Not shared beyond what is necessary to deliver services or meet legal obligations
- If a health concern falls outside the professional scope of a pharmacist, appropriate referrals will be recommended.
Disclosure of Personal Information
We may disclose personal information:
- To healthcare professionals involved in providing services
- To employers only for the purpose of verifying the authenticity of a medical certificate
- Where required by law, regulation, or legal process
- We do not sell, rent, or trade personal information to third parties. Employer verification is strictly limited to confirming the legitimacy of a certificate and does not involve disclosure of detailed health information.
Data Security & Storage
GreenCross Healthcare takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures include:
- Secure systems and access controls
- Restricted access to sensitive information
- Secure handling of electronic communications
- Personal information is retained only for as long as necessary to fulfil its purpose or meet legal obligations.
Access & Correction
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
- Requests can be made by contacting us using the details below. We may need to verify your identity before responding.
Cookies & Website Analytics
Our website may use cookies or similar technologies to improve user experience and website performance. Cookies do not identify individuals personally. You can disable cookies through your browser settings if preferred.
Overseas Disclosure
GreenCross Healthcare does not intentionally disclose personal information overseas. If any information is stored or processed using systems located outside Australia, reasonable steps are taken to ensure privacy protections remain consistent with Australian law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.
Complaints
If you believe your privacy has been breached, please contact us and we will investigate the matter promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
For privacy-related enquiries, access requests, or complaints, please contact:
GreenCross Healthcare
- Email: support@greencrosshealthcare.com.au
- Phone: 1800 329 023